Terms & Conditions

Booking & Orders

  • An order is not confirmed or reserved until the required retainer has been received.

    • For wedding orders, a signed contract and retainer are both required to secure your date.

  • All custom orders must be placed in advance. Because each item is made from scratch and customized, last-minute bookings cannot be guaranteed, and dates will not be held without payment.

  • We strongly recommend booking as early as possible, especially for weddings and large events.

Payment

In-Store Purchases

  • Butter & Batter Bakery accepts payment in-store via Square (card) and cash.

  • No other forms of payment are accepted for in-store purchases.

Custom Orders & Weddings (Invoiced Orders)

  • All custom orders and wedding orders must be paid through our secure invoicing system via HoneyBook.

    • Cash, Venmo, Cash App, PayPal, Zelle, personal checks, or any alternative payment methods are not accepted for invoiced orders.

  • All payments must be submitted by the due date listed on the invoice. Orders with unpaid invoices past the due date are subject to cancellation and removal from the calendar.

  • Failure to submit payment on time may result in forfeiture of your event date.

Refund Policy

  • All sales are final and non-refundable.

  • This includes, but is not limited to, custom orders, tasting boxes, and retail purchases.

    • Wedding orders are subject to a separate contract outlining specific payment and cancellation terms, which will be provided at the time of booking.

  • If an issue occurs due to an error on our part, it will be handled at our discretion.

Changes to Custom Cake Orders

  • Design or flavor changes must be requested at least 14 days prior to the scheduled pickup date.

  • Changes are not guaranteed.

Design Policy

  • All products are handcrafted and may vary from inspiration photos.

  • Butter & Batter Bakery reserves the right to make minor design adjustments when necessary.

Pick-Up & Responsibility

  • Responsibility transfers to the client at the time the order is handed over.

    • Butter & Batter Bakery is not liable for any damage occurring after this point, including damage caused on-site, during transport, or during storage.

  • Products should be transported and held on a flat, stable surface in a temperature-controlled area, and kept out of direct sunlight and heat.

Photography

  • Butter & Batter Bakery reserves the right to photograph and use images of finished products for promotional purposes, including use on social media, website, and marketing materials.